Service Desk Manager

Date Posted: 6/25/2018 Reference: VAC-1184518 Salary: £0 Location: Wetherby Job type: Permanent Sector: IT | Speciality: Infrastructure Contact: Michael Hogan
Description

I am currently recruiting for a reputable solutions provider based in Harrogate, this company has been established for over 30 years with a company portfolio of over 250 companies.

The role I am recruiting for is a Service Desk Manager, this person is pivotal to the company and will be responsible for a small but growing team of 1st to 3rd line engineers. This person will be responsible for the tickets being handled/distributed in the correct manner and act a point of reference for higher level queries.

**What the Service Desk Manager will need***

+ Previous management/team leader experience – Preferably from a service environment
+ Experience in realising and improving SLA’s & KPI’s – ITIL would be beneficial
+ Solid understanding of Microsoft technologies, Server/Exchange/O365
+ Good understanding of networking principals
+ Excellent with documentation and sharing best practice


***What the Service Desk Manager will get***

+ Competitive salary
+ Excellent project pipeline
+ Paid training (MCSE/VCP/ITIL/Prince2)
+ Great benefits package

***PLEASE NOTE: SC Clearance must be achieved for this post***

If this sounds like the prefect role for you then please get in touch today