Software Support Specialist

Date Posted: 9/6/2018 Reference: VAC-1192076 Salary: £0 Location: Basingstoke Job type: Permanent Sector: IT | Speciality: ERP & CRM Contact: Michael Glaze-Santonen

Software Support Specialist: Basingstoke

My client, a pioneering FinTech business with a global presence, are actively seeking an additional member to the Software Support Team. This role promises to be diverse, challenging and high in job satisfaction with plenty of opportunities for further career progression.

Job Overview

To give 24/7 third line technical support for the ECM range of software products. This includes acting as an escalation point for the regions (Level 2) and direct end user contact (levels 1 to 3) where regional staff are absent.

Working as part of a team, the crux of this job is problem solving. This job will therefore naturally attract candidates who enjoy using their intellect and people skills to overcome often quite complex problems.

A principally telephone and emailed based support role, the successful candidate will be working with external customers who are commercial and central banks. These banks use the innovative software suite interfaced to their own systems to manager the cash cycle.

Please note, this job is open to experienced Software Support Specialists and Junior level candidates looking for further experience in the sector.

Technical skills/experience snapshot

> Certifications and/or formal technical training in MS Operating Systems, A+ Certification and MS Office applications
> Certifications and/or formal technical training in MS Internet Information Services (IIS)
> Certifications and/or formal technical training in administration of either Oracle or SQL Server database products.
> Knowledge and experience in supporting and querying databases (Oracle and / or SQL Server preferred)
> Good knowledge of transact SQL scripting (Data Manipulation, writing stored procedures etc.)
> Unix, Linux, VMWare & Citrix knowledge beneficial.

The Package

The successful candidate can expect a very competitive salary - up to £25k for junior candidates and up to £35k for experienced candidates - and an excellent benefits package. This package includes 26 days holiday (34 including bank), double matched pension contributions, life insurance, health insurance and just as importantly, plenty of training.

On-call rota information: There is a rota and this will depend on the number of people in the rota. The successful candidate wont be placed on the rota until the person is full up to speed and trained. When on-call the allowance is an extra £250 per month.

Whilst to ensure opportunities for career advancement are available there are regular reviews so that potential and contributions get recognised frequently.